Salon Policies
APPOINTMENTS & BOOKING
All services require a non-refundable deposit of 20% to secure an appointment.
Deposits accepted through the website, or via Zelle, Cash App, Venmo
Remaining balance due upon service completion (CASH Preferred)
48-hour notice required for cancellations
Sundays appointments MUST be booked 48H before the appointment
Appointments booked at 4pm or after 4pm is considered LATE appointments, there is $50 incremental cost due at checkout.
If late after 30 minutes, the appointment will be automatically canceled
Urgency happens, but No-call/no-shows are not tolerated. Please advise the salon on urgent matters.
HAIR PREPARATION &
REQUIREMENTS
Hair must be freshly washed, dried, and completely free of product
Basic wash and blow-dry available for additional charge
Hair must be free of glue, gels, and be detangled
Hair must be at least 3 inches long for most hairstyles
If unsure about style qualification, email [email protected]
Separation/prep time takes 1-1.5 hours (included in appointment time)
SERVICE SPECIFICATIONS
We serve clients 6 years of age and up (no small children)
Standard braiding hair included in services
We DO NOT provide:
Textured hair (Bohemian curls, kinky hair, crochet hair)
All human hair braids (except deep wavy boho pieces)
Weaves (clients must bring own bundles)
For wash services, we provide shampoo/conditioner (clients may bring specific brands if particular about brands they want to use)
Additional charges apply for:
Extra-long, short or thick hair
Style modifications
Removal of existing braids/extensions
Hair additions/extensions (if not provided6
SPECIAL CONSIDERATIONS
nform stylist if tender-headed
Notify us of any product allergies or sensitivities
ACV (Apple Cider Vinegar) washes available for sensitive scalps (48-hour advance notice)
Once hair is washed, no same-day changes permitted
SATISFACTION & AFTERCARE
24-hour window to report any issues after service
Style adjustments must be requested within 24 hours
No refunds after leaving salon satisfied
Free style removal if dissatisfied (must be addressed before leaving)
Client responsible for hair maintenance after service
Special care instructions for:
French Curl styles (prone to loosening)
Bohemian styles (prone to shedding/tangling)
CANCELLATION & REFUND POLICY
Deposits automatically convert to store credit
Deposits are not refundable but if appointment is canceled within 48h, store credit applies
No-shows may use deposits as future credit for the first time as courtesy (no refunds)
Once you leave the salon, NO REFUNDS – NO EXCEPTIONS
SALON COMFORT & CONDUCT
No additional guests unless necessary
No food in the styling area (we have a break room you can use)
Water, Coffee and refreshments provided
Positive energy required from both stylists and clients
Zero tolerance for bullying or disrespectful behavior
Salon reserves the right to decline service to anyone
Violation of conduct policies results in immediate service termination and blocking from system
STYLE CONCERNS & RESOLUTION
For any service-related concerns, please schedule a consultation with our owner directly
All quality assurance matters are handled through the owner’s office to ensure proper resolution, not in the styling area.
Email or ask our front desk to arrange a meeting with management
CHILDREN'S SERVICES (Age 6+)
Must be accompanied by an adult
We reserve the right to decline service if child is uncooperative
Additional time charges may apply for excessive movement
PRODUCT USE
Only professional-grade products used
Clients may bring own products with stylist approval
Hair extensions must meet our quality standards
PRIVACY & DATA PROTECTION
Client Information
Personal information collected is used solely for appointment booking and service records
Contact information (phone, email) used only for appointment confirmations and essential communications
Photos of completed styles may be taken with written client consent only
Clients may opt-out of marketing communications at any time
Data Security
All client records are stored securely in our booking system
Payment information is processed through secure, encrypted platforms
Client information is never sold or shared with third parties
Photo Usage Rights
Before/after photos require explicit client permission
Clients may request removal of their photos from our social media at any time
Minor clients’ photos will not be used without parent/guardian written consent
Photos used for marketing purposes will be credited appropriately if requested
Medical Information
Any disclosed allergies or medical conditions are kept strictly confidential
Health-related information is used solely for ensuring safe service delivery
Sensitive information is stored separately from general client records
